This course is still in production mode – not yet ready for purchase
The only pool industry training made by pool dealers for pool dealers with a little bit of humor sprinkled in. After training hundreds of employees, we know how crucial it is to train new hires efficiently, systematically, and QUICKLY. Our New Hire Training is structured to teach your new hire to be productive from their first day while taking the most tedious portions of training off your plate. Paired with our Train the Trainer section creates a procedural method to training that is customized to your business while applying the skills your new hire learned that day within the New Hire Training.
Topics we cover include:
- In-depth customer service skills
- Phone Etiquette with role playing
- Pool Anatomy in the field
- How to manually vacuum in the field
- Poolside examples of pool types
- Chemical Training
- In depth training on the Poolife Chemical Line.
- Solving pool problems
- Open ended questions
- Add-on selling
- Maintenance Equipment
- Equipment and Filters
- Multiple role playing
- Dealing with Angry, Crying, and Oversharing customers.