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You are here: Home / Courses / New Hire Training

New Hire Training

September 19, 2022 By TFE-Staff-s.h.

Current Status
Not Enrolled
Price
$.40
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Welcome to New Hire Training — Let’s Get Started

Course Content

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New Hire Training – Day 1 11 Topics | 11 Quizzes
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Lesson Content
0% Complete 0/11 Steps
Best Practices for Success
Quiz – Best Practices for Success
Intro to Customer Service
Quiz – Intro to Customer Service
Customer Service: Being Helpful to Your Coworkers, Role Play
Quiz – Customer Service: Being Helpful to Your Coworker
Being Helpful to Your Coworkers – Recap
Quiz – Being Helpful to Your Coworkers Recap
Phone Etiquette Overview
Quiz -Phone Etiquette
Phone Etiquette Role Play
Quiz – Phone Etiquette Role Play
Phone Etiquette Role Play – Recap
Quiz – Phone Etiquette Role Play Recap
Safety
Quiz – Safety
Customer Greetings Examples
Quiz – Customer Greetings
Point of Sale Best Practices
Quiz – Point of Sale Best Practices
Tips for Your First Day
Quiz – Tips for Your First Day
New Hire Training – Day 2 11 Topics | 9 Quizzes
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Lesson Content
0% Complete 0/11 Steps
Pool Anatomy
Quiz – Pool Anatomy
How to Vacuum a Pool and Intro to Maintenance Equipment
Quiz – Vac / Maintenance Equipment
Basic Equipment Pad
Complex Equipment Pad
Gunite Pool
Quiz – Gunite Pool
Fiberglass Pool
Quiz – Fiberglass Pool
Chemical Overview
Quiz – Chemical Overview
3 Step Programs
Quiz – 3 Step Programs
Sanitizers
Quiz – Sanitizers
Oxidizers
Quiz – Oxidizers
Algicides
Quiz – Algicides
New Hire Training – Day 3 11 Topics | 10 Quizzes
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Lesson Content
0% Complete 0/11 Steps
Pool Anatomy Recap
Quiz – Pool Anatomy Recap
3 Step Program Recap
Quiz – 3 Step Program Recap
Maintenance Equipment Recap
Quiz – Maintenance Equipment Recap
pH
Quiz – pH
Alkalinity
Quiz – Alkalinity
Calcium Hardness
Quiz – Calcium Hardness
Stabilizer
Quiz – Stabilizer
Maintenance Chemicals
Quiz – Maintenance Chemicals
Things Customers Call Tablets
Baquacil Chlorine Free System
Quiz – Baquacil Chlorine Free System
Mineralizer / Ionizers / Salt
Quiz – Mineralizers and Ionizers
New Hire Training – Day 4 6 Topics | 5 Quizzes
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Lesson Content
0% Complete 0/6 Steps
Maintenance Chemical Recap
Quiz – Maintenance Chemical Recap
Balancer Recap
Quiz – Balancer Recap
What is TDS?
Quiz – What is TDS?
What is LSI?
Quiz – What is LSI?
Filters Overview
Quiz – Filters
Staying Busy
New Hire Training – Day 5 5 Topics | 5 Quizzes
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Lesson Content
0% Complete 0/5 Steps
Open-Ended Questions
Quiz – Open Ended Questions
Open-ended Questions – Role Playing
Quiz – Open Ended Questions Role Play
Houskeeping
Quiz – Housekeeping
Customer Service In Depth
Quiz – Customer Service In Depth
How Customers Describe Their Water
Quiz – How Customers Describe Their Water
New Hire Training – Day 6 10 Topics | 7 Quizzes
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Lesson Content
0% Complete 0/10 Steps
Filtration and Circulation
Quiz – Filtration and Circulation
Cloudy Water
Quiz – Cloudy Water
Algae
Quiz – Algae
Staining
Quiz – Staining
Customer without a Water Test has Cloudy Water – Role Play
Customer without a Water Test has Cloudy Water Recap
Quiz – Customer without a Water Test has Cloudy Water Recap
But I have a salt pool – Role Play
But I have a Salt Pool Recap
Quiz – But I have a Salt Pool Role Play Recap
Customer Tries to Blame Coworker – Role Play
Customer tries to blame coworker for cloudy water Recap
Quiz – Customer tries to blame a co-worker for their water being cloudy Recap
New Hire Training – Day 7 5 Topics | 4 Quizzes
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Lesson Content
0% Complete 0/5 Steps
Selling Systems
Quiz – Selling Systems
Selling Add-on Products
Quiz – Selling Add-on Products
Selling Endure Role Playing
Selling Endure Recap
Quiz – Selling Endure Recap
Making Mistakes
Quiz – Making Mistakes
New Hire Training – Day 8 8 Topics | 4 Quizzes
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Lesson Content
0% Complete 0/8 Steps
Dealing with Angry Customers
Quiz – Dealing with Angry Customers
Dealing with Angry Customers – Role Play
Dealing with Angry Customer Role Play – Recap
Quiz – Dealing with Angry Customers Recap
Dealing with Oversharing or Crying Customer
Quiz – Dealing with Oversharing or Crying Customer
Oversharing Role Play
Crying Customer Role Play
Oversharing Loss of Spouse Role Play
Oversharing Role Play Recap
Quiz – Oversharing Role Play Recap

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