New Hire Training

September 19, 2022 By TFE-Staff-s.h.

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Welcome to New Hire Training — Let’s Get Started

Course Content

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New Hire Training – Day 1 11 Topics | 11 Quizzes

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New Hire Training – Day 4 6 Topics | 5 Quizzes

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Lesson Content

0% Complete 0/6 Steps

Maintenance Chemical Recap

Quiz – Maintenance Chemical Recap

Quiz – Balancer Recap

Quiz – What is TDS?

Quiz – What is LSI?

Filters Overview

Quiz – Filters

New Hire Training – Day 5 5 Topics | 5 Quizzes

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Lesson Content

0% Complete 0/5 Steps

Open-Ended Questions

Quiz – Open Ended Questions

Open-ended Questions – Role Playing

Quiz – Open Ended Questions Role Play

Quiz – Housekeeping

Customer Service In Depth

Quiz – Customer Service In Depth

How Customers Describe Their Water

Quiz – How Customers Describe Their Water

New Hire Training – Day 6 10 Topics | 7 Quizzes

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Lesson Content

0% Complete 0/10 Steps

Filtration and Circulation

Quiz – Filtration and Circulation

Quiz – Cloudy Water

Quiz – Staining

Customer without a Water Test has Cloudy Water – Role Play

Customer without a Water Test has Cloudy Water Recap

Quiz – Customer without a Water Test has Cloudy Water Recap

But I have a salt pool – Role Play

But I have a Salt Pool Recap

Quiz – But I have a Salt Pool Role Play Recap

Customer Tries to Blame Coworker – Role Play

Customer tries to blame coworker for cloudy water Recap

Quiz – Customer tries to blame a co-worker for their water being cloudy Recap

New Hire Training – Day 7 5 Topics | 4 Quizzes

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Lesson Content

0% Complete 0/5 Steps

Selling Systems

Quiz – Selling Systems

Selling Add-on Products

Quiz – Selling Add-on Products

Selling Endure Role Playing

Selling Endure Recap

Quiz – Selling Endure Recap

Making Mistakes

Quiz – Making Mistakes

New Hire Training – Day 8 8 Topics | 4 Quizzes

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Lesson Content

0% Complete 0/8 Steps

Dealing with Angry Customers

Quiz – Dealing with Angry Customers

Dealing with Angry Customers – Role Play

Dealing with Angry Customer Role Play – Recap

Quiz – Dealing with Angry Customers Recap

Dealing with Oversharing or Crying Customer

Quiz – Dealing with Oversharing or Crying Customer

Oversharing Role Play

Crying Customer Role Play

Oversharing Loss of Spouse Role Play

Oversharing Role Play Recap

Quiz – Oversharing Role Play Recap