New Hire Training

September 19, 2022 By TFE-Staff-s.h.

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Welcome to New Hire Training — Let’s Get Started

Course Content

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New Hire Training – Day 1 11 Topics | 11 Quizzes

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Lesson Content

0% Complete 0/11 Steps

Best Practices for Success

Quiz – Best Practices for Success

Intro to Customer Service

Quiz – Intro to Customer Service

Customer Service: Being Helpful to Your Coworkers, Role Play

Quiz – Customer Service: Being Helpful to Your Coworker

Being Helpful to Your Coworkers – Recap

Quiz – Being Helpful to Your Coworkers Recap

Phone Etiquette Overview

Quiz -Phone Etiquette

Phone Etiquette Role Play

Quiz – Phone Etiquette Role Play

Phone Etiquette Role Play – Recap

Quiz – Phone Etiquette Role Play Recap

Quiz – Safety

Customer Greetings Examples

Quiz – Customer Greetings

Point of Sale Best Practices

Quiz – Point of Sale Best Practices

Tips for Your First Day

Quiz – Tips for Your First Day

New Hire Training – Day 2 11 Topics | 9 Quizzes

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Lesson Content

0% Complete 0/11 Steps

Quiz – Pool Anatomy

How to Vacuum a Pool and Intro to Maintenance Equipment

Quiz – Vac / Maintenance Equipment

Basic Equipment Pad

Complex Equipment Pad

Quiz – Gunite Pool

Fiberglass Pool

Quiz – Fiberglass Pool

Chemical Overview

Quiz – Chemical Overview

3 Step Programs

Quiz – 3 Step Programs

Quiz – Sanitizers

Quiz – Oxidizers

Quiz – Algicides

New Hire Training – Day 3 11 Topics | 10 Quizzes

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Lesson Content

0% Complete 0/11 Steps

Pool Anatomy Recap

Quiz – Pool Anatomy Recap

3 Step Program Recap

Quiz – 3 Step Program Recap

Maintenance Equipment Recap

Quiz – Maintenance Equipment Recap

Quiz – Alkalinity

Calcium Hardness

Quiz – Calcium Hardness

Quiz – Stabilizer

Maintenance Chemicals

Quiz – Maintenance Chemicals

Things Customers Call Tablets

Baquacil Chlorine Free System

Quiz – Baquacil Chlorine Free System

Mineralizer / Ionizers / Salt

Quiz – Mineralizers and Ionizers

New Hire Training – Day 4 6 Topics | 5 Quizzes

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Lesson Content

0% Complete 0/6 Steps

Maintenance Chemical Recap

Quiz – Maintenance Chemical Recap

Quiz – Balancer Recap

Quiz – What is TDS?

Quiz – What is LSI?

Filters Overview

Quiz – Filters

New Hire Training – Day 5 5 Topics | 5 Quizzes

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Lesson Content

0% Complete 0/5 Steps

Open-Ended Questions

Quiz – Open Ended Questions

Open-ended Questions – Role Playing

Quiz – Open Ended Questions Role Play

Quiz – Housekeeping

Customer Service In Depth

Quiz – Customer Service In Depth

How Customers Describe Their Water

Quiz – How Customers Describe Their Water

New Hire Training – Day 6 10 Topics | 7 Quizzes

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Lesson Content

0% Complete 0/10 Steps

Filtration and Circulation

Quiz – Filtration and Circulation

Quiz – Cloudy Water

Quiz – Staining

Customer without a Water Test has Cloudy Water – Role Play

Customer without a Water Test has Cloudy Water Recap

Quiz – Customer without a Water Test has Cloudy Water Recap

But I have a salt pool – Role Play

But I have a Salt Pool Recap

Quiz – But I have a Salt Pool Role Play Recap

Customer Tries to Blame Coworker – Role Play

Customer tries to blame coworker for cloudy water Recap

Quiz – Customer tries to blame a co-worker for their water being cloudy Recap

New Hire Training – Day 7 5 Topics | 4 Quizzes

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Lesson Content

0% Complete 0/5 Steps

Selling Systems

Quiz – Selling Systems

Selling Add-on Products

Quiz – Selling Add-on Products

Selling Endure Role Playing

Selling Endure Recap

Quiz – Selling Endure Recap

Making Mistakes

Quiz – Making Mistakes

New Hire Training – Day 8 8 Topics | 4 Quizzes

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Lesson Content

0% Complete 0/8 Steps

Dealing with Angry Customers

Quiz – Dealing with Angry Customers

Dealing with Angry Customers – Role Play

Dealing with Angry Customer Role Play – Recap

Quiz – Dealing with Angry Customers Recap

Dealing with Oversharing or Crying Customer

Quiz – Dealing with Oversharing or Crying Customer

Oversharing Role Play

Crying Customer Role Play

Oversharing Loss of Spouse Role Play

Oversharing Role Play Recap

Quiz – Oversharing Role Play Recap